Refund policy
At Glossior, your satisfaction is very important to us. We encourage you to review our Return & Refund Policy carefully before completing your purchase. By placing an order through our store, you agree to the terms outlined below. This policy applies to all orders within the United States.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To qualify for a return:
- Items must be unused, unworn, and unwashed
- All original tags must remain attached
- Products must be returned in their original packaging
- Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for return.
2. How to Start a Return
To begin the return process, please contact our support team at support@glossior.store
After your request has been reviewed and approved, we will provide:
- Return instructions
- A return shipping label (if applicable)
Please note: Returns sent without prior authorization will not be accepted.
3. Damaged, Defective, or Incorrect Items
We recommend inspecting your order immediately upon delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item or size
Please contact us within 48 hours of delivery at support@glossior.store
, including photos of the issue. We will evaluate the situation and provide an appropriate resolution as quickly as possible.
4. Exchanges
We offer exchanges only in cases of:
- Damaged or defective items
- Incorrect items received
- Wrong size delivered
All exchanges are subject to product availability. Delivery time for replacement items may vary depending on your location.
5. No Restocking Fees
Glossior does not charge restocking fees.
Eligible returns will not incur any restocking penalties.
6. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing time: 5–7 business days
- Maximum refund time: up to 7 business days after approval
Please note that your bank or payment provider may require additional time to reflect the refund.
7. Discounts & Promotions
Refunds will not be provided for discount codes or promotional offers that were not applied at checkout.
Promotions must be used at the time of purchase and cannot be added retroactively.
Customer Support
For any questions or assistance, please contact us:
Address: 1290 New York Ave, Brooklyn, New York 11203, United States
Phone: +1 431 631-2324
Email: support@glossior.store
Our team is here to assist you and ensure a smooth and reliable shopping experience.